Tutorials: All tutorials are digital downloads. That means you’ll have a PDF version that you can download after purchase. This saves you money, and you get your tutorial immediately! If you need a printed version, e-mail traci@creative-pursuits.biz for pricing. Note: Some domains (like att.net) arbitrarily delete e-mails coming from my host. You’ll still get your PayPal e-mail, but e-mails with the digital download link may not come. If you do not receive that e-mail, let me know (at traci@creative-pursuits.biz), and I’ll send it out right away.
Kits: Your kit will include either printed instructions or a link where you can download the PDF version of the tutorial. If you need a printed version, e-mail traci@creative-pursuits.biz for pricing. Unless specified, kits will include everything you need, including thread (Fireline) and a needle. Note: Some kits have limited quantities. I will do my best to remove sold out items right away, but if an order slips through for a sold out item, I will refund your money.
Payments: There are multiple options for paying, including PayPal and Square. If you do not see a payment option you can use, e-mail me at traci@creative-pursuits.biz, and we can discuss what to do.
Shipping: I will ship your physical materials (kits or tools) as soon as I can – within 1-2 business days. If there are any delays, I will e-mail you and let you know. Shipping will be by USPS First Class mail. If you’d like your items faster, e-mail me at traci@creative-pursuits.biz, and we’ll work it out. Shipping cost includes a little extra for the packaging. Note: The shipping cost cannot be changed if you order multiple items. I will refund any excessive shipping costs. Please e-mail me at the above address if you’d like to discuss options, such as setting up a special order for you.
Returns: I cannot accept returns for any purchased tutorial. A kit can be returned only if it hasn’t been opened. All refunds will be processed through the original payment source used if possible. PayPal will be the fallback.
Questions: If you have any questions at any time about anything – during the shopping process or after when you’re working on your project, please contact me. E-mail me at traci@creative-pursuits.biz or call me at 414-630-5787 (between 10a and 9p, please!).
